Ticket Policies |
Ticket Policies & General Information:
Ticket Policies
All sales are final. No refunds or exchanges on single performance events.
All sales are final. No refunds or exchanges on single performance events.
Prelude Members have the privilege of exchanging tickets for performances. Click here to find out about Prelude Membership. (link to membership page)
Due to the intimate nature of the theatre, children under five are not permitted. If there is an exception to this policy for our family shows, it will be noted on the performance calendar listing page on the website. No babies, please.
Unable to use your ticket? Donate it for resale prior to the performance and receive a tax deduction letter for the face value of the ticket(s).
Lost or undelivered tickets? Call the Box Office at 707-226-7372, option 1.
Performances begin promptly at the time advertised. Late seating will be at the discretion of the House Manager.
General Information
Group Discounts
Groups of 20 or more receive a 10% discount (select shows only). Full payment must be received before tickets will be issued. Call the Box Office at (707) 226-7372, option 1.
Group Discounts
Groups of 20 or more receive a 10% discount (select shows only). Full payment must be received before tickets will be issued. Call the Box Office at (707) 226-7372, option 1.
Senior & Student Discounts
For most performances, the Napa Valley Opera House offers senior and student discounts. Please call the Box Office at (707) 226-7372 option 1 to inquire about a specific performance discount .
For most performances, the Napa Valley Opera House offers senior and student discounts. Please call the Box Office at (707) 226-7372 option 1 to inquire about a specific performance discount .
Cancelled Performances
If a performance is cancelled, return your ticket(s) to the Box Office for a full refund or exchange towards another performance. Refunds are issued only for cancelled performances. You may also donate your ticket(s) to receive a tax deduction letter for the face value of the ticket(s).
If a performance is cancelled, return your ticket(s) to the Box Office for a full refund or exchange towards another performance. Refunds are issued only for cancelled performances. You may also donate your ticket(s) to receive a tax deduction letter for the face value of the ticket(s).
Impaired Hearing & Special Seating
For patrons with impaired hearing, listening devices are available. Please request one from an usher. Wheelchair seating is available, as well as side-transfer seats, which may be reserved when ordering tickets. For the convenience of our patrons, an elevator serves all Opera House levels.
For patrons with impaired hearing, listening devices are available. Please request one from an usher. Wheelchair seating is available, as well as side-transfer seats, which may be reserved when ordering tickets. For the convenience of our patrons, an elevator serves all Opera House levels.
Electronic Courtesy
Cameras and recording devices of any type are not permitted at any Napa Valley Opera House performance. Violators are subject to removal. Please remember to turn off all cell phones and pagers before entering the theatre.
Cameras and recording devices of any type are not permitted at any Napa Valley Opera House performance. Violators are subject to removal. Please remember to turn off all cell phones and pagers before entering the theatre.
Snacks & Beverages
Snacks and beverages are available in the Café Theatre lobby and are permitted in the lobby area only.
Snacks and beverages are available in the Café Theatre lobby and are permitted in the lobby area only.
Lost and Found
If you lost something while attending a Napa Valley Opera House performance, please give us a call at 707-603-2339 to see if the item was found. Items will only be kept for 30 days.
If you lost something while attending a Napa Valley Opera House performance, please give us a call at 707-603-2339 to see if the item was found. Items will only be kept for 30 days.
